We prioritize your privacy and data protection at Ptolemay LLC, 340 S Lemon Ave #9750, Walnut, CA 91789, USA. We are fully committed to ensuring you complete control over your personal information. Whether personal or non-personal data, we safeguard all information according to the highest global privacy and data protection standards.
Our primary objective is to ensure your safety and keep you well-informed each time we collect, use, share, or store your data. This is why we are open about our processes and offer you clear choices as a data subject, enhancing your sense of control and security.
Using our website or Ptolemay's services (the 'Services'), you agree to the practices outlined in this Privacy Policy, as allowed by law. We handle your personal data in strict accordance with the California Consumer Privacy Act (CCPA) of 2018.
We reserve the right to update this Privacy Policy as needed. When changes are made, we will notify you so you can decide whether to continue using our services or adjust your data preferences. Updates may be necessary due to new developments, services, or changes in the law.
In the past twelve months, Ptolemay LLC has collected the following categories of personal information from consumers, as defined by the California Consumer Privacy Act (CCPA):
- Identifiers: This includes information such as your name, alias, email address, phone number, and IP address.
- Personal Information: This refers to sensitive data like your credit card number or other payment details.
- Internet Activity: We may collect data related to your interactions online, such as your browsing history, search history, and how you engage with content on our site.
- Professional Information: This includes any information related to your company and the details you provide to us as part of a service agreement.
We collect your information to provide the best possible experience on our website and our services. Below are the key ways we use your personal data:
1. Processing Payments
When you engage our services, we need to collect personal data to process payments and fulfill our contractual obligations. This includes your name, contact details (such as address, phone number, and email), as well as payment information like credit card details. We do this based on our contract with you and in accordance with applicable laws. This process ensures secure and efficient payment processing, providing you with a reliable and convenient service.
2. Website Functionality and Management
To ensure our website works smoothly, we automatically collect certain technical information through Cookies and similar technologies. This may include your IP address, browser type, device information, and details about how you use our website. You will be prompted to consent to using Cookies when you visit our site.
3. Responding to Your Questions and Handling Complaints
If you contact us through our website or at our office, we use your personal information to respond to your inquiries or resolve any complaints. This might include your name, contact details, and correspondence history with us. We process this data either with your consent or based on our legitimate interest in providing excellent customer service.
4. Customer Relationship Management and Marketing
We use your personal information to manage our relationship with you, provide customer support, and keep you informed about updates to our services. We may also use your data for market research and marketing purposes. With your consent, we may send you promotional materials or notifications. You can withdraw your consent at any time, and it won’t affect the lawfulness of the processing that took place before your withdrawal. This gives you full control over your contact details, communication preferences, and any relevant order history or correspondence.
We retain data related to your use of Ptolemay services only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law (such as for tax and accounting purposes). In any case, we will keep your data for up to ten years.
If you request the deletion of your personal information, we will delete all data that we are not legally required or permitted to retain. At Ptolemay, your privacy is our top priority, and we handle data deletion requests promptly and securely to ensure your privacy is always protected.
At Ptolemay, we prioritize the protection of your personal data. Our employees only have access to your personal information when necessary to perform their specific tasks, ensuring it is handled responsibly and securely.
We only share your personal information with third parties when it is essential to achieve the purposes outlined in this Privacy Policy. These third parties act as our data processors and handle your data strictly according to our instructions. We ensure that they implement the necessary technical and organizational measures to maintain the same high level of privacy and security we uphold.
Under the following conditions, we may share your personal information:
- Service Providers: We disclose personal information to service providers working on our behalf, including those who offer website hosting, maintenance, and security services or help us improve our website and create new features.
- Payment and Fraud Prevention: Information related to your purchases and payments may be shared with billing and payment processing services, fraud detection and prevention services, and accounting and financial advisors.
- Legal Compliance: We may disclose your data if required by U.S. state or federal laws or to respond to legal processes such as court orders, government requests, subpoenas, or warrants.
- Protection and Security: If necessary, we reserve the right to share information to protect Ptolemay from fraudulent or unlawful activities, defend ourselves against third-party claims, safeguard the security and integrity of our services, or protect the rights and safety of Ptolemay and our users.
Apart from the instances described above, you will be notified if your personal information needs to be shared with third parties, and you will have the option to choose whether or not to share this information. We will never sell your personal data to third parties.
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you interact with to understand how they handle your personal information.
At Ptolemay, we take the security of your personal information seriously. We use a range of technical and physical measures to protect the integrity and confidentiality of your data. Access to your personal information is restricted to authorized personnel who need it to perform their duties and only for the purposes outlined in this Privacy Policy.
To ensure a secure experience on our website, we have implemented industry-standard security measures, including SSL encryption, firewall protection, and secure hosting through digitalocean.com. We also protect our servers and facilities to prevent unauthorized access or misuse of your data.
While we work hard to safeguard your information, security systems are only foolproof. We cannot guarantee that your data won’t be accessed, disclosed, altered, or destroyed due to a breach of our security measures. By using our website and services, you acknowledge that you are transmitting your information at your own risk.
If you are under 13 years old, please do not use or access our website or services at any time or in any way.
At Ptolemay, we are committed to protecting the privacy of young children. We do not knowingly collect or store personal information from children under the age of 13. If, despite our best efforts, we discover that we have inadvertently collected personal data from a child under 13, we will take immediate and decisive steps to delete this information.
If you are a parent or legal guardian of a child under 13 who has used our website or services, please get in touch with us, and we will delete your child’s personal information.
If Ptolemay, or any of our assets related to the website or services, are acquired, merged, or involved in a change of ownership, we may transfer the information we have collected from users as part of that transaction. This could include during due diligence or as part of the merger, acquisition, or sale process.
In any such event, we will ensure that your personal information continues to be protected in line with this Privacy Policy.
The information we collect at Ptolemay may be stored and processed in your region, the United States, or any other country where our affiliates, subsidiaries, partners, or service providers operate. If we transfer your personal information to any of these entities, we will ensure that they implement the necessary measures to protect your data in accordance with this Privacy Policy and applicable laws.
Regardless of where your data is processed, we remain committed to following the provisions of the California Consumer Privacy Act (CCPA) and any other relevant local privacy regulations.
As a California resident, you have specific privacy rights under California law, including the "Shine the Light" law and the California Consumer Privacy Act (CCPA).
Under the "Shine the Light" law, you can request a list of the personal data we disclosed to third parties for their direct marketing purposes in the previous year. This request can be made once per year and must be sent to the email address below. Please note that we do not share personal data protected under this law for third-party marketing purposes.
The CCPA provides additional rights to California residents:
Right to Know:
You can request information about the personal data we collected, used, disclosed, or sold in the past 12 months, including:
- The categories of personal data we collected.
- The sources from which we collected your personal data.
- The categories of personal data we sold or disclosed for business purposes.
- The categories of third parties with whom we shared your personal data.
- The purpose for collecting or selling your personal data.
- Specific pieces of personal data we have collected about you.
1. Data Portability:
You have the right to request a copy of the personal data we have collected and maintained about you over the past 12 months.
2. Right to Deletion:
With certain exceptions, you can request that we delete your personal data. Please note that we may deny your request or retain some of your data if necessary for us or our service providers.
3. Right to Opt-Out/In:
You have the right to opt out of selling your personal data. You also have the right to opt back in if you change your mind. However, please note that we do not sell your personal data.
4. Right to Non-Discrimination:
You have the right to be treated equally when exercising your CCPA privacy rights. We will not:
- Deny you goods or services.
- Charge different prices or rates for goods or services, grant discounts, or impose penalties.
- Provide a different level or quality of goods or services.
-Suggest receiving a different price, rate, or quality of goods or services.
How to Exercise Your California Privacy Rights
To exercise your rights under California law, please submit a verifiable request by emailing Ptolemay. Only you or someone legally authorized to act on your behalf (such as a registered agent under the CCPA) may submit a verifiable consumer request for your personal information. You may also request on behalf of your minor child.
To make your request, you need to:
- Provide enough information so that we can verify your identity or authority.
- Clearly describe your request so we can understand, evaluate, and respond appropriately.
We cannot respond to your request if we cannot verify your identity or authority. We will only use the personal information you provide in a verifiable request to confirm your identity or authority.
Most requests are free of charge. However, we may charge a fee if your request is excessive, repetitive, or unfounded. If a fee is necessary, we will explain why and provide a cost estimate before completing your request.
Ptolemay may update this Privacy Policy from time to time by adding, modifying, or removing certain parts. If we make major changes, we will notify you. Please review this Privacy Policy regularly to stay informed about any updates.
By continuing to use our website or Ptolemay services after any changes are posted, you agree to the updated terms of the Privacy Policy.
If you have any questions or comments about this Privacy Policy, please get in touch with Ptolemay. You can reach us by email at privacy_policy@ptolemay.com or by mail at 340 S Lemon Ave, Walnut, CA 91789. We are committed to responding to your inquiries within 90 days of receipt.
Please feel free to contact us for more details about our privacy practices or to inquire about how we handle personal data.
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